I sent an inquiry to customer service at http://www.eFit.com about signing up and the reply I got was.... "you suck...you dumb person from canada... can you read!!!!!!!"
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Here's what happened:
I tried to sign up at eFit.com and had much trouble with the sign up process.
Zip code was a required field and I had no idea what to put there...the next field was a drop down list of countries and figured that if I specified "Canada" the form would ignore the fact that I left ZIP out...NADA!
Had to put in ZIP...no getting around it.
When I submitted the page without the ZIP, it simply said "please completely fill out all fields", even though 4 or 5 of the fields had the word "optional" next to them...the help was very vague and required a lot of trial and error.
At this point I just entered 12345 for the ZIP and submitted again and again. Tried different combinations 4 or 5 times to no avail. Being very frustrated and having a not-so-good Friday I sent and inquiry to customer support. My e-mail was a little heated but that is by NO MEANS the issue.
I have sent heated e-mails to many organizations when I am pissed about something they are doing to me and I have always gotten a professional response which resulted in the resolution of the original problem and even an apology from me for being visibly upset in my e-mail.
I don't think customer service at eFit has the "Professionalism" thing down. He/She responded by insulting me and the country I live in and did not even come close to helping me with the problem I was having.
What I learned later that 2 pages down my password was being blanked after screen submission and was a required field. It would have been very simple if they identified the field that was left out. I am a professional Web Developer myself and efficient screen validation is not Voodoo by any stretch of the imagination.
I sent his response to Advertising, Marketing, and Public Relations at eFit.
My response to the original insult was not heated. I just addressed that fact that he/she had clearly insulted me and signed off with "Noo Doot Aboot it!"
